Menu
Reply
Sandie0
  • 2
  • 0
  • 0
Joining in
151 Views
Message 1 of 2
Flag for a moderator

Reconnecting Broadband and Phone

I reinstated my broadband and phone services on the 11th December and was assured both will be up and running by 1pm on the 12th December. Both are still not working l urgently need them restored as I am having to work from home next week. How long does it realistically take to get it restored. 
Please can a Technician assist. Thanks 

0 Kudos
Reply
MikeRobbo
  • 15.27K
  • 1.17K
  • 1.95K
Alessandro Volta
138 Views
Message 2 of 2
Flag for a moderator

Re: Reconnecting Broadband and Phone

VM have recently started pre-activating their equipment, and the box should call "home" and be activated within 30 minutes, however sometimes this fails and the advice is to sign into Service status at the top of this page and run a test against the equipment you are installing. By doing this VM will be able to reboot the box or put you in touch with the right team.

You could also try the following, call 0800 953 9500 to activate the box. You will need the box serial number, and your account number and area code.

You could also try contacting New accounts and Set Up for them to complete the setup and activation. That is 150 from a Virgin landline options 1,1,1 and 4 or 0345 4541111 from any other phone, options 1,1, 2 and 4.

Best time to call is 08:00


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
0 Kudos
Reply