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Dean11
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Recieved self install. But I don't have VM socket

I moved into my new house today and recieved my self install in the post today. I went to try and connect my broadband up but I don't have a virgin media socket in my new house. help!! 

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MikeRobbo
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Alessandro Volta
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Re: Recieved self install. But I don't have VM socket

This will need an engineer to put right.

You can either phone in (08:00 is the best time) or wait on here for a few days (6 to 7 days average) until one of the VM Forum Staff comes along.

If you wait on here Do Not bump the thread it will put it further down the VM 'to do list'.


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Chris_W1
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Re: Recieved self install. But I don't have VM socket

Hi Dean11, I am sorry to hear that you are having issues with the installation and that there is no socket available, can you confirm if you have managed to get this resolved or still require assistance with this. This will require an engineer to install the socket? Chris 

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