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Recieved no welcome pack for my purchase

Tuning in

I ordered new broadband, on 17/08/2022, for my second year house for university, it was the M200 broadband student deal, and i had not received and welcome pack. on my Contract Information Sheet it has a section for Account number and Area reference, but they both don’t have any number. The delivery is expected to arrive 6/09/2022 and i’m wanting to set up my account but i can’t without the numbers. How do i receive the welcome pack?


Forum Team
Forum Team

Hi @johnnywharton0 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you


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