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Recently moved in an want to move hub and TiVo box

We’ve recently moved in and as the previous owner already had virgin media we just got a quick setup package with a hub and TiVo box. However the position of the virgin connection box (that is connected to the outside cable) is right next to a radiator and with the cables they’ve sent out, this isn’t long enough to reach to where we’d like to put the tv and hub. I’ve had a look through some similar community questions and can see that virgin normally charge a £100 call put charge, but as this is an issue with the quick set up kit not being suitable for us, is there anyway of asking virgin for a longer cable or for the box to be moved without being charged?

Thanks in advance!

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Re: Recently moved in an want to move hub and TiVo box

Hi Hahn, 

Thanks for your post and welcome to our community. 

I am sorry for the delay in getting back in touch, we have been busier than usual. 

I'd love to take a closer look and see what we can do to make this happen so I'll pop you a personal message now and grab some details. 

I look forward to hearing back from you soon. 

Emma_C - Forum Team
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