We didn’t purposely order the do it yourself kit, we spoke to someone from Virgin on the phone and they said that’s what we’d need. We did inform her about the open reach box but she sent the do it yourself one out anyway...
We CANNOT get hold of virgin. We have tried various options on the website/app to book an engineer... no luck.
If we have no contact from virgin what are we suppose to do?
We will more than likely cancel Virgin and send this box back. The customer service is awful.