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Received a quick start broadband from VM and I have tried everything. It does not connect

Hi,

I received a quick start broadband from VM and I have tried everything. It does not connect. I have been on the phone and VM chat to customer service for 3 days (atleast 4 hours each day) they have not been able to put me to a technical team or arrange an engineer. I have even attempted to cancel as I have not received a service nothing from VM.

Any suggestions.

obi

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Re: Received a quick start broadband from VM and I have tried everything. It does not connect

Did you call in to activate the Hub - it can sometimes fail. See this recent post from newapollo.
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VM have recently started pre-activating their equipment, and the equipment should call "home" and be activated within 30 minutes, however sometimes this fails and the advice is to sign into Service status at the top of this page and run a test against the equipment you are installing. "By doing this we’ll be able to reboot the equipment or put you in touch with the right team".

The old method was to reboot the equipment and if it failed then you need to phone to get your box activated. 0800 953 9500. Try calling that

You will need the box serial number, and your account and area number.

You could also try contacting New accounts and Set Up for them to complete the setup and activation.
That would be options 1,1,1 and 4 if dialling 150 from a Virgin landline , or options 1,1,2 and 4 if dialling 0345 4541111 from any other phone – calling at 08.00 is the best time for getting through quickly,


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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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