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benmcmain
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Received Text from Virgin Media saying my engineer is due

Hi,

I've recently received two texts regarding an engineer visit from Virgin Media. Asking me to KEEP or CHANGE appointment. However, I wasn't expecting an engineer and my internet was set up fine 2 months ago and I haven't had any issues. I've been unable to contact Virgin Media yet regarding this. Has anyone else had a similar experience?

Thanks 

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lotharmat
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Re: Received Text from Virgin Media saying my engineer is due

From what number was the text received?



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benmcmain
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Re: Received Text from Virgin Media saying my engineer is due

A mobile number: 07800 002204. Thanks for the help

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lotharmat
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Re: Received Text from Virgin Media saying my engineer is due

I believe that is legit:

https://community.virginmedia.com/t5/Forum-Archive/44-7800-002204-number-text-scam/td-p/3845005



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Jodi_S
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Helpful Answer

Re: Received Text from Virgin Media saying my engineer is due

Hi benmcmain,

 

Welcome to our community and thanks for posting. Apologies that you have received a text from us regarding an engineer’s visit you have not booked.

 

It may have been accidently sent to you in error. As our valued member @lotharmat, has advised this is a genuine number for us and is not a scam message.

 

It may have been we have accidently placed a digit wrong, and this is why you have received this text message.

 

Please accept our apologise for any inconvenience caused.

 

Kind regards Jodi.