Received Quick starter pack but no socket; need an engineer
Hi, I am a new customer. I was told by the Virgin web site that my address had a socket already. I was advised by the Virgin online chat representative that I need to arrange for an engineer to visit to instal the socket. I can't seem to do this on your web site. Can you help?
If you can help it is probably best that you send a PM to @ManinderMaker yourself as that is what the regular forum team do if they need private information. Many of the new forum users are unfamiliar with PMs and some end up posting personal and account info on the forum, which this user has done and the post has been removed by one of my fellow VIPs to protect their privacy. This is less likely to happen if you initiate the PM conversation.
I appreciate you are new round here and I hope you don't mind my feedback. I also appreciate the efforts of yourself and your colleagues at this difficult time and hopefully we can help more folks stay online and stay at home 🙂
My setup: V6 TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.
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Re: Received Quick starter pack but no socket; need an engineer
I'm Brand new to this forum but have the same issue as the original post.
Received the Box with router etc for quick install however after searching everywhere in the property I am moving to next week, no virgin socket is to be found. Spoke to someone via chat who confirmed the property is wired for Virgin but then transferred my chat to the right team for emergency install, however was on hold for more than 9 hours before finally giving up.