Hi I ordered a quick start broadband kit but my hub won’t connect to the virgin box on my wall. I need an engineer visit but after several failed attempts to get through to anyone at the contact centres I’m trying this forum!
Call it in on 150 (VM Phone) or 0345 454 1111 (any other phone) Calling at 08.00 midweek -- is the best time to get through quickly
Although people are still reporting getting through fine at other times with no long waits. Took just 20’ for me one midweek afternoon recently.
You can also text them on 07533 051809 include account name/number and what the issue is – replies usually take longer.
A VM person should pick this up here and respond, but it can take several days or up to a week for them to get here.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.