Nothing new here. Just another disgruntled customer that can't seem to get Virgin Media to carry out an installation.
I'll try to keep it short. Ordered Broadband from VM on January 2021. Yes. 2021. Apparently though the is some sort of blockage that they need permission from council to dig up and fix. Unfortunate, but not their fault. Then the following happens for 3 to 4 months:
1. Installation person comes round for installation.
2. Notices blockage. Apologises for inability to install and contacts VM.
3. VM apologise and say they will fix the blockage and set a new installation date when done.
4. New installation date is set.
5. Go back to step 1
In that time I had to get temporary broadband which cost me an arm and a leg. Eventually I got so fed up I cancelled and went back to my old provider with my tail between my legs.
Oh and did I get compensated even after making complaints I hear you ask? Well no of course not! This is VM silly! There is no customer service! You are a funny one.
Anyway, I get a sales rep contact me a few months later. I go through my woes and he assures me, we will get it fixed. So I said fine, I don't really care as I know it won't get done. I sign up again, with an installation date around October.
October rolls around and the tumbleweeds start to build up. Radio silence....... Until April this year. I get a shiny email that my installation date has been set. The. Fated. Day. It's finally arrived. 2nd of April.
Parallel universe me was probably jumping up and down with joy, but current universe me just shrugged it off. Roll around 2nd of April...... well... please see the steps I have listed above.
It's the 20th of April now and I've just had a bloke from VM come round again today to repeat step 1 again.
Btw if you guys need a new advertising slogan, I sugges: Virgin Media: We promise your first time will be painful*
*Promises only apply on appointment dates we keep, which is currently 50% of the time. Other T&C's apply.