on 13-04-2023 06:41
I recently cancelled my mum's tv package at her request (she has dementia) but then asked for it back as she can't work the tv remote but can the vm one, I have been told activation willbe 24 to48 hours why does it take so long??
on 13-04-2023 13:04
Hi @Deejaygaz
It can usually take up to 72 working hours.
Once an account has been cancelled and closed VM need to wait for the systems to update and then create a new account. This is processed by a back office team.