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I recently cancelled my mum's tv package at her request (she has dementia) but then asked for it back as she can't work the tv remote but can the vm one, I have been told activation willbe 24 to48 hours why does it take so long?? 


Very Insightful Person
Very Insightful Person

Hi @Deejaygaz 

It can usually take up to 72 working hours.

Once an account has been cancelled and closed VM need to wait for the systems to update and then create a new account. This is processed by a back office team.


I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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