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KFE
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Re: no virgin media wall socket

We are having the same issue and urgently need WiFi, I've tried contacting virgin through their helpline and couldn't get through 

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Sofia_B
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Message 2 of 8
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Re: no virgin media wall socket

Hi @KFE.

 

Welcome to the community and thanks for you first post, we're happy to have you with us 🙂 

 

I'm very sorry to hear this. Are you referring to the helpline on the quick start box? If not, please call this number to book a manned install. 

 

Thanks,

 

Sofia
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KFE
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Re: no virgin media wall socket

Hiya,

I couldn't see a number anywhere, I called 0345 454 1111 and couldn't get through. If there's a different number to book an installation appointment would it be possible to send it? 

Thanks,

Katie 

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Z92
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Re: no virgin media wall socket

Call before 10am, preferably closer to 8am and you'll get through in about 10 minutes or so.

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KFE
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Re: no virgin media wall socket

@z92 thanks!

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Ayisha_B
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Re: no virgin media wall socket

Hi @KFE,

 

Just checking in to see if you managed to get the manned install arranged?

 

Regards

Ayisha_B
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KFE
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Re: no virgin media wall socket

Hi Ayisha,

This is a very late reply, but I am now trying to uninstall and the same issues of the coaxial wire connecting to the hub have come up. I was wondering if I could have some assistance again 

Thanks 

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Megan_L
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Message 8 of 8
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Re: no virgin media wall socket

Hi KFE,

Thanks for coming back to us on the forums about this issue. 

Just so I understand the problem can you explain what the situation is for me please? 

Apologies Ayisha couldn't come back onto the conversation, but I will be more than happy to try and help 🙂

Thanks,

Megan_L

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