Please assign someone else to deal with this, who is not overbearing and inflexible.
I am NOT answering your questionnaire, designed to decide if you "need" to send a technician / service person because I am NOT going to accept a visit from one. I have already provided all relevant information in this thread, so please have the person read it, which should take no more than two minutes.
When I started this conversation, I just wanted to get this over with. Now, I'm looking at other internet and phone service providers, because I'm sick of the attitude I've been faced with. I've been a customer of Virgin Media for 15 years, or more, but I'm now thinking I should cut my losses and go elsewhere.
The ONLY way you get to keep me as a customer is if you send me the new hub and let me set it up myself. I will not be answering any further questions.
