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Mrs-59
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Re: When and how to use our messaging service

I have had exactly the same problem!

only just had engineer out Thursday, changed hub & cables, but alas today Saturday again intermittent internet & can’t access the tv catch up all keeps saying is there is an error!!

the error being on my part, I should have left this company years ago !!

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newapollo
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Re: When and how to use our messaging service

Hi Mrs-59,

Have you checked the virgin-tv-error-codes page for a possible solution to the catch up issues?

Is the intermittent internet hard wired or via wifi?

Have you looked at Check service status at the top of the page? You can also a run a test on your equipment (broadband and TV) from there.

If nothing is showing  you could also try the  Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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