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Re; Virgin tv - cable from outside not long enough

Innes1
Joining in

I  recently got virgin tv 360 with my broadband but, unfortunately when i first got virgin broadband the cable from outside was directed to my bedroom only so, it is not long enough to go through to my living room. How do we go about this? Can you send an engineer out to lengthen my cable to my living room? If not then i will have no option but to send back the virgin 360 tv box and cancel my contract, as it is within the 14 day period.

Regards

Mr W Innes...

 

 

 

[MOD EDIT: Subject title changed for clarity]

3 REPLIES 3

Adduxi
Very Insightful Person
Very Insightful Person

£25 non fault call out fee for any changes to cables etc. 

If you wait here a day or two as VM Mod will sort this out for you. 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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This is an installation so I doubt whether the £25 charge applies.

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Ilyas_Y
Forum Team
Forum Team

Hey there @Innes1, thanks for reaching out to us and a warm welcome to the Virgin Media forums.

I'm sorry to hear about the issues you're having with the installation set up.
I will send you a private message to further investigate - watch out for the purple envelope.

Kind regards.

Ilyas_Y
Forum Team

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