Virgin Media isn’t available at your new address (but it actually is)

[immortalcowboy]

Hello there,

I have the same issue. The address shows as covered, but not my particular flat and I'll move there in a couple of months. Is it possible to take a look into it to understand more?

Thank you

[Adri_G]

Hey immortalcowboy, thanks for reaching out on our help forums and sorry to hear you're moving to a property which is not yet serviceable by us.

We'd love to assist and see how we'd be able to have you on board in the future, best way to check this is speak with our Sales team at 0800 183 1234 where our agents can help with checking for serviceability and look into things to see if they can send a spotter for you to assess the situation.

Please, try this and let us know how you get on.