Virgin Media Community

[Castic]

I'd love to hear if anyone ever fixes your issue. I'm in the exact same boat, moved house a month or so ago, my speeds have never gone higher than 40mbp/s

I've raised two complaints on the site but one was closed immediately with nothing more helpful than "call the helpline that doesn't let you talk to a human and only tells you to restart your router" and the other has just been sitting open with no update. I'm honestly a hairsbreadth away from complaining to ofcom that I'm not being provided the speeds listed in the contract

[jbrennand]

See this thread re. over-utilisation and Andrew’s comments in Message 8

https://community.virginmedia.com/t5/Networking-and-WiFi/High-Latency-VM-Refuse-to-Acknowledge-a-Pro...

[Castic]

Replying to add my router status info as well:

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	330750000	1.7	40	256 qam	25
2	202750000	2.7	40	256 qam	9
3	210750000	2.7	40	256 qam	10
4	218750000	2.4	40	256 qam	11
5	226750000	2.2	40	256 qam	12
6	234750000	2	40	256 qam	13
7	242750000	1.7	40	256 qam	14
8	250750000	1.7	40	256 qam	15
9	258750000	1.5	40	256 qam	16
10	266750000	1.5	40	256 qam	17
11	274750000	1.2	40	256 qam	18
12	282750000	1.5	40	256 qam	19
13	290750000	1.5	38	256 qam	20
14	298750000	1.7	38	256 qam	21
15	306750000	1.7	40	256 qam	22
16	314750000	1.9	40	256 qam	23
17	322750000	1.7	40	256 qam	24
18	338750000	1.7	40	256 qam	26
19	346750000	1.5	40	256 qam	27
20	354750000	1.4	40	256 qam	28
21	362750000	1.2	40	256 qam	29
22	370750000	1	40	256 qam	30
23	378750000	1.2	40	256 qam	31
24	386750000	1.2	40	256 qam	32

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	330750000	1.7	40	256 qam	25
2	202750000	2.7	40	256 qam	9
3	210750000	2.7	40	256 qam	10
4	218750000	2.4	40	256 qam	11
5	226750000	2.2	40	256 qam	12
6	234750000	2	40	256 qam	13
7	242750000	1.7	40	256 qam	14
8	250750000	1.7	40	256 qam	15
9	258750000	1.5	40	256 qam	16
10	266750000	1.5	40	256 qam	17
11	274750000	1.2	40	256 qam	18
12	282750000	1.5	40	256 qam	19
13	290750000	1.5	38	256 qam	20
14	298750000	1.7	38	256 qam	21
15	306750000	1.7	40	256 qam	22
16	314750000	1.9	40	256 qam	23
17	322750000	1.7	40	256 qam	24
18	338750000	1.7	40	256 qam	26
19	346750000	1.5	40	256 qam	27
20	354750000	1.4	40	256 qam	28
21	362750000	1.2	40	256 qam	29
22	370750000	1	40	256 qam	30
23	378750000	1.2	40	256 qam	31
24	386750000	1.2	40	256 qam	32

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300000	44.3	5120	64 qam	1
2	39400000	42.8	5120	64 qam	4
3	46200000	43.8	5120	64 qam	3
4	53700000	44.3	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	5	0
2	ATDMA	0	0	4	0
3	ATDMA	0	0	3	0
4	ATDMA	0	0	4	0

Network Log

Time Priority Description

06/08/2021 14:31:25	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/08/2021 01:14:36	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/08/2021 09:41:29	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/08/2021 09:41:29	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/08/2021 16:11:17	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/08/2021 21:41:29	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/08/2021 21:41:29	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/07/2021 21:59:30	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/07/2021 09:41:29	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/07/2021 09:41:29	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/07/2021 15:42:36	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/07/2021 21:41:28	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/07/2021 21:41:28	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/07/2021 15:57:44	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 09:41:28	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 09:41:28	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/07/2021 04:05:42	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/07/2021 17:37:42	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/07/2021 17:37:42	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/07/2021 16:09:42	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[jbrennand]

Note that the best evidence of over-utilisation will come from a setting up a BQM at.....

https://www.thinkbroadband.com/broadband/monitoring/quality

[Castic]

Thanks for all the replies. I realise I set up a BQM weeks ago but never checked it! Unfortunately it's coming back all red, which looks like it's because I need to enable 'reply to ICMP requests' on the router, but I can't find that option anywhere. I don't suppose you have any idea where that control is on the Hub 3 page?

[jbrennand]

Not really - I have an SH2. But navigate to the Hubs web interface and try....
• Advanced Settings > Advanced > Ping > Respond to ICMP echo requests sent to WAN IP

Also double check that the i.p. address in the BQM settings is the same as that of the i.p address you are currently using... (just Google it). Mine went all red a few months ago and it was because the notoriously "sticky" VM i.p.address had indeed been changed.

[Castic]

Unfortunately my Ping menu looks to be solely about outbound pings, nothing about accepting or responding to incoming ones

[jbrennand]

Hopefully someone with a Hub3 can give a better idea.

Check the ip adress as well

[Molly_G]

Hi @Castic,

Welcome to the forums and thanks for your recent posts. I have split the thread so that we can try and assist you directly and avoid any confusion.

I'm really sorry to hear you're not getting great speeds at the moment.

I just want to confirm, is this via ethernet connection or WiFi?

Many thanks,

[-tony-]

the hub3 usually just works as far as i remember but there is a bug of sorts - if you are sure the settings are correct for the bqm then alter one of them - save and then alter it back and save again 

yes i know that defies all logic but it works or has done for me on a number of occasions - cannot check the settings as i am offline via VM at the moment