Virgin Media Community

[Macbillio]

Hi, 

I have exactly the same issue as the opening poster. I am not a virgin customer but the brown box on my wall has come loose and the wires are exposed. 

My neighbor is a virgin customer and I don't want this to affect his service in any way. 

Are there any live wires here of the connection is not currently in use? 

Thanks

[David_Bn]

Good Afternoon Macbillio,

Thanks for your post on our Community Forums and a very warm welcome to you!

Sorry to hear of the damaged brown box, I'll be happy to look into this for you, check out the purple envelope in the top right hand corner for a private message from me

Kindest regards,

David_Bn