No virgin media wall socket

[kinggafar]

I have the same problem. No Virgin media box, just some cables and an open reach port on the wall. Please help

[SteNix2020]

I assume you have a Self install and no virgin or similar wall socket to connect your equipment too. If this is the case you will need to phone for a maned install as this will need to be installed for you or you can wait a few days for forum staff to pick it up on here. 

[Joseph_B]

Hey @kinggafar,

Welcome to the Community Forums and thanks for the post.

Sorry to hear you have been having this issue, I can see from the system you have spoken to our team regarding this, were they able to go about booking through a technician visit for you to get the services installed correctly?

Joe

[jpeg1]

If in doubt, ring Installations number 0800 052 1734