No virgin media wall socket

[Woody007]

Awful first impressions of Virgin Media.

signed up and was given the option of self installation.

I was never asked if I had a wall box. Kit arrived today…no wall box so unable to install.

I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. I’m now left without Wi-Fi for 10 days.  Took 2 hours to get through also to advise. Terrible service Virgin and no apology.  

[japitts]

Quick Start is usually offered where VM have previously serviced an address, but realistically they can't budget for where the wall connection points may be in each & every address - much less where an intermediate resident may have removed them.

[Adduxi]

Not all installs have a socket. It may just be a trailing cable.  Trace the wire from the outside omnibox on the wall. 

[Woody007]

I don’t see this as a company budgetary issue. This is a simple process failure. Had VM asked whether there was a wall socket at point of point of purchase then this problem wouldn’t exist.

This simply comes across as a rush to onboard customers - now leaving a poor first impression. if I had known that there would be installation delay,  I would not have cancelled the service of my incumbent provider (BT). This is my issue as Im now left with out Wi-Fi 

[Paul_DN]

Hi Woody007,

Thanks for reaching out to us in our community and welcome both here and to Virgin Media, we are sorry that there being no internal cables wasn't picked up, as advised we only offer a qu8ickstart if the services have been in the property previously, we are unaware if the previous tennants/ owners may have removed the connections, apologies for any inconvenience caused.

Regards

Paul.