Thanks for the great read. I’m in the same common situation. Really really didn’t want to get VM because I’ve only heard bad things about them but sky didn’t do fibre in my new flat.
I’ve had the problem of the ghost engineers and my pre work dates getting moved next day to next day despite VM saying my latest delayed install date would be the last. Good to know CISAS should be able to help me when I choose to get off this wild ride.
would you be at liberty to share what agreement and compensation you managed to come to. I’m sure it would help others in the same situation feel less helpless.
thanks so much!
EDIT: Just realised it started a new thread instead of replying to the other one. The thread and resolution I’m referring to is from this thread;
Same issue, looking for a similar resolution