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Re: Move Virgin wall socket

laurafawcett88
Joining in

Can someone please contact me to arrange to move a socket in my house please

Many thanks 

4 REPLIES 4

Steven_L
Forum Team
Forum Team

Hey laurafawcett88,

Welcome to the community and thanks for taking the time to post here on the forums.

 I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L

If I could also be contacted to arrange a visit to move a socket, that would be grand!

Hi MorallyGreyArea, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

This is something we can certainly arrange for you but in order to do that I will need to confirm some information with you to pass security. You should also be aware there is a £25 call out charge for the engineer to move the socket.

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

Kath_F
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Hi MorallyGreyArea, 

Thanks for coming back to via private message to confirm your information. 🤩

I have booked you in for the agreed appointment and sent you details of the appointment via direct message. 

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this by replying directly to the direct message and we can support you further. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

Let us know how the appointment goes. 😊

Take care.

Kath_F
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs