on 01-09-2022 21:18
Hi,
The cable from the pavement up to where it enters my garden wall, has had the plastic cover knocked off a couple of times. I have just pushed it back on. But it can now be removed without force and if taken away would leave a dangerous loop hanging out from the wall. I think this cover should be metal or at least a lot better secured.
Regards Alex Copland
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on 02-09-2022 15:14
on 04-09-2022 22:42
I have pushed it back on for now, but it is just weight and a little friction are holding it there. I have heard it getting hit a couple of times, people going past on mobility scooters. I think it should be metal.
on 05-09-2022 13:58
Hello AlexCopland
Sorry to hear of the damage to the external cable box, we're eager to get this looked into further for you and appreciate you taking the time to raise it via the forums. Welcome to the community.
If you have some images, just so we can make sure it is something we can assist with or our equipment, please post them here.
Rob
on 12-09-2022 22:52
The one image I've previously attached shows the damage. The box itself is not on the street and so is OK. But if someone knocks the cable shield off again, the exposed cable poses a hazard to passers-by, and should be reaffixed, ideally replaced with a steel cable shield.
on 13-09-2022 08:09
@AlexCopland wrote:The one image I've previously attached shows the damage. The box itself is not on the street and so is OK. But if someone knocks the cable shield off again, the exposed cable poses a hazard to passers-by, and should be reaffixed, ideally replaced with a steel cable shield.
At the same time as the cable protector is being replaced, ask for a 'dolly' to be fitted to cover the join between the cable and the point where it meets the plastic cover on the pavement. As per image below
on 15-09-2022 08:28
Hi @AlexCopland,
Thank you for bringing this to our attention. We'll reach out to the relative team to get this addressed and resolved ASAP, and if we need any further details from you we'll reach out.
Thanks,
on 09-10-2022 21:20
Hi,
The fiber cable protector was knocked off again, I have stuck it back on again.
A 'dolly' might take the knocks better.
With coming off and on the rawl plugs are very loose now, it is almost falling off by itself.
Any suggestion when this might get looked at?
Regards Alex
on 09-10-2022 21:50
Has this cover been broken for a second time or are you still waiting for a first repair of it going back to your original request at the start of September?
on 12-10-2022 09:43
Hey AlexCopland, thank you for reaching out and I am sorry you are having some issues with this still.
I am going to send you a PM so we can get this looked into.
Please look out for the purple envelope. Thanks
Matt - Forum Team
New around here?