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Re: How do I report a damaged cable from cab to house done by workmen, the helplines don’t have this

Joining in

hi, my Virgin cable has been dangling in the middle of the street with risk of someone tripping over and also it s in front of a busy insurance shop, and across our buildings main entrance with little kids who pull it / could choke on it, it s also dangling in front of my neighbour's window, and over several rubbish bin and the bin truck caught it yesterday and pulled it even more in the middle of the street, can you please help to get someone to fix it on the wall before someone falls off or a child gets hurt?


Screenshot 2022-10-24 100232.jpgScreenshot 2022-10-24 100331.jpgScreenshot 2022-10-24 100428.jpg


Forum Team (Retired)
Forum Team (Retired)

HI TunbridgeTN1, 

Welcome to the Community and thank you for posting. 

I am very sorry to see this, I can appreciate it must be concerning and we will do all we can to get this resolved quickly. 

I am going to pop you over a private message to take some details. This will be available in the purple envelope on the top right of this page. 

Speak soon, 



Any news?

Apologies for any delays TunbridgeTN1,

I can see that we invited you into a PM regarding this, what was advised? 

Let us know,