Virgin Media Community

[bethanrex]

Hi,

I'm also looking to order a pod and have no ide how to go about it?

It says I should be offered the option in the connect app but despite getting 3mb and 7mb in certain rooms (on my M500 Volt package) nothing ever pops up.

Can anyone help?

[bethanrex]

Hi,

I'm also looking to order a pod and have no idea how to go about it? My service was only set up this week.

It says I should be offered the option in the connect app but despite scanning and getting readings of 3mb and 7mb in certain rooms (on my M500 Volt package) nothing ever pops up in the app.

Can anyone help?

[newapollo]

Hi @bethanrex

Please can you try the below steps usng the Connect the app:-

• Tap Start the scan 
• Then Start the scan again 
• While connect to WiFi, Tap I’m ready 
• Wait 2 mintues for Scan 
• Scan complete, Tap continue 
• Tap Add a room, Tap the room you're in 
• Start the Scan (do this in every room) 
• Scan complete 
• Tap Optimise WiFi now if an option 
• If so, Tap Optimise 
• Optimisation complete, Tap Rescan room,  Tap Start Scan 
• Tap Order a WiFi Booster if an option

You might also be able to order one by running a service check online

https://www.virginmedia.com/help/service-status 

[bethanrex]

---

@newapollo wrote:

Hi @bethanrex

Please can you try the below steps usng the Connect the app:-

• Tap Start the scan 
• Then Start the scan again 
• While connect to WiFi, Tap I’m ready 
• Wait 2 mintues for Scan 
• Scan complete, Tap continue 
• Tap Add a room, Tap the room you're in 
• Start the Scan (do this in every room) 
• Scan complete 
• Tap Optimise WiFi now if an option 
• If so, Tap Optimise 
• Optimisation complete, Tap Rescan room,  Tap Start Scan 
• Tap Order a WiFi Booster if an option

You might also be able to order one by running a service check online

https://www.virginmedia.com/help/service-status 

---

Thanks for your advice @newapollo

I've tried all of those steps but I never get a prompt about ordering a pod in the Connect App. I'll keep trying tomorrow maybe.

[Gadfly1]

It’s easy. Just find a telephone number in the internet. Explain the problem .request for a Pod . Answer the automated security questions for 15 mins. Wait 39 mims . Get disconnected . Repeat when you are next available. Do as above again.  Talk to a nice call centre helper for 1.5 hours whilst she battles with the computer system/prompted questions etc. Answer basic questions again . 

Then to be fair all is good , a Pod will be ordered, for £5 delivery or collect at local shop. All then automated and pick up all good. 
I am now in the 24 hour period to see if one Pod is sufficient to fix  the problem . Otherwise repeat ….

[Kain_W]

Hi bethanrex,

Thanks for your post and welcome to the community.

Apologies for the issues faced with ordering a Pod, so we can get this done I've dropped you a PM.

The message will appear within the purple envelope icon.

Regards,

[Kain_W]

Hi Gadfly1,

Thanks for your post and welcome back to the community.

Apologies for the issues faced with getting the said Pod ordered, do let us know if you're still experiencing problems after the first Pod.

Regards,

[Kain_W]

Thanks for your cooperation over PM bethanrex,

The Pods have been ordered for you, 

Do pop back up if you require further assistance.

Take care,