I had previously requested for a disconnection on April 10th 2020. Due to the COVID-19 outbreak and change in circumstances, I would like to cancel this request and continue my services. I currently work from home and it's critical to continue to have internet access and would be very grateful if this is acknowledged and processed.
I had tried reaching out via various channels (Customer Care numer - multiple times ;auto disconnects after 30 minutes/ Chat/ Email/ Virgin Media Community forums) and even the text service. There has been no response at all!
Could you PM me because I'm in a similar situation (need home move cancelled, though I don't know if my home move request even went through in the first place because it's impossible to talk to anyone at Virgin.)