Thank you for getting in touch and posting to the Community.
Our members have correctly advised that the cables you have reported are not ours so we would be unable to arrange the repair but I just wanted to check in and make sure you are not experiencing any service issues that may have prompted you to check the cabling.
If you are having any problems or need any assistance, please do let us know.
Hi Mike, So this is my telephone line that we're talking about - and pre-dates the installation of cable at the property. As part of the deal for broadband / TV etc, Virgin took over all my services, including the delivery of my Landline phone.
But there was no installation of a new phone socket, the delivery of the phone service is still via the 'older' overhead phone line.
your understanding is wrong - openreach cables especially those overhead are not used by VM and they [VM] do not rent cables from openreach
so lets start again - are you a VM customer - if so so you have a VM land line - if so then i assume that is not working - if that is correct VM will resolve the problem - again if thats true then the damage is in the VM cable that comes into the external wall box or in the cables from that box - either way VM will send a tech to resolve the problem
if non of the above applies and your liad line is with openreach and feeds via the overhead cable then you need to contact whoever you pay for the land line
Thanks for the feedback (and setting me straight..!) I'm always open to learning!! 😉
So, the situation is that VM provide my telephone service, and currently it is not working. Clearly I (incorrectly) assumed it was the ageing, damaged over head phone line, but as that is clearly not the case, can you (I assume Nat), advise how I get the Landline service restored?
Thanks again everyone - appreciate the support. --Dan