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Rceeived pre-order email and nothing else

Joining in

Good morning,

I placed an order on 6th march and received a pre order summary shortly after advising me of a provisional delivery date of 9th March. However since then I've had no further contact from virgin media and no information about the supposed delivery.

I've checked the usual spam and junk email folders as well as try the chat bot help function but I was just told to call in. As I have no account number etc they weren't able to help me so I'm just sat around waiting for something to happen. There has been no update email about any courier or package delivery of the routers/tivo box etc and as it has been nearly a month since placing this order it seems I've just been forgotten.

Any help would be well and truly appreciated.



Forum Team
Forum Team

Hi @Oli3212 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you


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