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peteraguy
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Message 1 of 25
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Random drop outs SH3 any solution?

Our SuperHub 3, keeps dropping out with messages in the log similar to these. It seems to be when there is more traffic, and it resolves itself in a few minutes, but is far from ideal when we are working from home

0/06/2021 16:09:17 critical No Ranging Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.0;
30/06/2021 16:09:3 Warning! RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.0;
30/06/2021 16:05:27 critical No Ranging Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.0;
30/06/2021 16:05:27 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.0;
30/06/2021 16:05:2 critical No Ranging Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.0;
30/06/2021 16:04:35 Warning! RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.0;
30/06/2021 16:03:58 critical No Ranging Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.0; 

Regards

Peter

 

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SteNix2020
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Message 2 of 25
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Re: Random drop outs SH3 any solution?

If you post up your Hub stats over 3/4 posts someone should pop along and spot any issues with levels and errors etc

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peteraguy
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Message 3 of 25
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Re: Random drop outs SH3 any solution?

Status

Acquired Downstream Channel (Hz)
259000000
Locked
Ranged Upstream Channel (Hz)
39400000
Locked
Provisioning State
Online
 

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1259000000-0.540256 qam16
2139000000140256 qam1
31470000000.740256 qam2
41550000000.740256 qam3
51630000000.240256 qam4
61710000000.540256 qam5
71790000000.440256 qam6
81870000000.238256 qam7
91950000001.540256 qam8
102030000000.540256 qam9
11211000000-0.540256 qam10
12219000000-0.240256 qam11
13227000000-0.540256 qam12
14235000000-0.440256 qam13
15243000000-0.540256 qam14
16251000000-0.440256 qam15
17267000000-0.240256 qam17
18275000000-0.540256 qam18
19283000000-0.440256 qam19
20291000000-0.440256 qam20
21299000000040256 qam21
22307000000-0.540256 qam22
23315000000-0.240256 qam23
24323000000-0.540256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.38549411419
2Locked40.34648184747155
3Locked40.347568355241
4Locked40.319991538130
5Locked40.319604534745
6Locked40.317968131980
7Locked40.317372629271
8Locked38.916812327315
9Locked40.316076926113
10Locked40.315333523803
11Locked40.314734821520
12Locked40.313463919985
13Locked40.313075618846
14Locked40.311937416681
15Locked40.310173215345
16Locked40.39363312833
17Locked40.3791589883
18Locked40.9750828710
19Locked40.3689347935
20Locked40.3621527058
21Locked40.9578796799
22Locked40.9541356282
23Locked40.3497726115
24Locked40.3488116111
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peteraguy
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Message 4 of 25
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Re: Random drop outs SH3 any solution?

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940000048512064 qam2
22580000046.5512064 qam4
33260000046.5512064 qam3
44620000048512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA00220
2ATDMA00960
3ATDMA001160
4ATDMA0080
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peteraguy
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Message 5 of 25
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Re: Random drop outs SH3 any solution?

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
,.iyewrkldJKDHSUBsgvca698



Primary Downstream Service Flow

SFID10892
Max Traffic Rate117000047
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID10891
Max Traffic Rate10500047
Max Traffic Burst16320
Min Traffic Rate0
Max Concatenated Burst16320
Scheduling TypeBestEffort
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Tudor
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Message 6 of 25
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Re: Random drop outs SH3 any solution?

There are lots of upstream T3’s and high Pre & Post errors. These are accumulative since in the was last power cycled, so we cannot tell how recently they occurred. So, please power cycle your hub and post a new set of stats after a few hours. We can then see if this is the underlying problem.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
peteraguy
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Message 7 of 25
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Re: Random drop outs SH3 any solution?

I power cycled the modem at 23:00 30/06/21 (22:00 UTC log time) and now have new errors.

01/07/2021 11:48:11 critical No Ranging Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.0;
01/07/2021 11:48:11 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.0;
01/07/2021 11:47:52 critical No Ranging Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.0;
01/07/2021 11:47:52 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.0;
01/07/2021 11:47:31 critical No Ranging Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.0;
01/07/2021 11:47:31 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.0;
01/07/2021 11:46:51 critical No Ranging Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.0;
01/07/2021 11:46:51 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.0;
01/07/2021 11:46:31 critical No Ranging Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.0;
01/07/2021 11:46:31 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.0;
01/07/2021 11:41:25 Warning! RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.0;
01/07/2021 11:41:16 critical No Ranging Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.0;
01/07/2021 11:23:35 Warning! RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.0;
01/07/2021 11:22:57 critical No Ranging Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.0;
30/06/2021 22:56:53 Warning! RCS Partial Service;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.0;
30/06/2021 22:56:48 critical No Ranging Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=YY:YY:YY:YY:YY:YY;CM-QOS=1.1;CM-VER=3.0;

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peteraguy
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Message 8 of 25
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Re: Random drop outs SH3 any solution?

No changes on modem status page  

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1259000000-3.538256 qam16
2139000000-5.738256 qam1
3147000000-5.538256 qam2
4155000000-5.238256 qam3
5163000000-5.438256 qam4
6171000000-4.738256 qam5
7179000000-4.738256 qam6
8187000000-3.438256 qam7
9195000000-3.538256 qam8
10203000000-4.238256 qam9
11211000000-4.238256 qam10
12219000000-438256 qam11
13227000000-4.238256 qam12
14235000000-3.738256 qam13
15243000000-3.938256 qam14
16251000000-3.538256 qam15
17267000000-340256 qam17
18275000000-3.440256 qam18
19283000000-340256 qam19
20291000000-2.940256 qam20
21299000000-2.540256 qam21
22307000000-2.740256 qam22
23315000000-2.540256 qam23
24323000000-2.740256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.350104
2Locked40.3367772609
3Locked40.91362229
4Locked40.3280186
5Locked40.3136160
6Locked40.3118101
7Locked40.911497
8Locked38.911494
9Locked40.3143101
10Locked38.910794
11Locked40.39595
12Locked40.98089
13Locked40.380104
14Locked40.38184
15Locked40.36792
16Locked40.36785
17Locked40.35766
18Locked40.35576
19Locked40.96162
20Locked40.34677
21Locked40.34871
22Locked40.95876
23Locked40.33870
24Locked40.36568
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peteraguy
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Message 9 of 25
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Re: Random drop outs SH3 any solution?

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13940000048512064 qam2
22580000047.5512064 qam4
33260000048512064 qam3
44620000049512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0040
2ATDMA0090
3ATDMA0010
4ATDMA0020
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lotharmat
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Message 10 of 25
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Re: Random drop outs SH3 any solution?

Power looks within spec. Signal to noise looks OK.

T3 timeouts do not!

Are there any outages in your area?

The most useful and up to date info comes from the 0800 561 0061 number. Try that to see if there are any faults that the web service hasn't picked up!



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Hub 3 - Modem Mode - TP-Link Archer C7