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ashleight94
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ROUTER NOT ARRIVED

Hi. I recently upgraded my internet to 1gb and have been waiting on my router coming since the 8th of sept. It is now 3 days late. Have got tracking number from yodel but they have NOT received the parcel yet from Virgin. I have spoke to customer services on multiple occasions and not one of them is able to give me a answer as to what is going on. I'm growing extremely impatient and have used 3 days holiday waiting for it to come. Any help would bw greatly appreciated as customer services has been absolutely useless in solving this issue.

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Paulina_Z
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Re: ROUTER NOT ARRIVED

Hi @ashleight94,

 

Welcome to our Community Forums! Thank you for your post and I'm sorry to hear that you've had some issues with reviving your new Hub 4. I can imagine this must have been extremely stressful. Apologies. 

 

I was able to locate your account through our system, and I can see that you have been in touch with a colleague of time who provided you with tracking information for your delivery.

 

Please let me know if there's something we can do to help in the meantime. 

 

Thank you,

Paulina_Z
Forum Team



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