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RJ11 adapter

rushcreek
Joining in

on ‎01-08-2022 12:15

Hi there,

I have the Virgin Media Hub 4. I would like to connect my home phone but I do not have the RJ11 Adapter, I've read on the forum that I need it.

I can't get through to anyone on the phone.

Would anyone from Virgin be able to help, please?

Best wishes,

Rob

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3 REPLIES 3

Tudor
Very Insightful Person
Very Insightful Person

on ‎01-08-2022 16:18

Not all areas have been converted to use the landline phone via the hub RJ11 sockets. If you are a new customer you should have been supplied with an adapter in the QuickStart kit, otherwise you will get one when your area is converted.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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rushcreek
Joining in
In response to Tudor

on ‎01-08-2022 16:43

I think I had one when I was sent the hub, but moved house and can't find it.

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Martin_N
Forum Team
Forum Team
In response to rushcreek

on ‎03-08-2022 18:38

Hi rushcreek,

Thank you for your post. 

Sadly if you have lost your RJ11 adapter we cannot replace that. 

You would need to look to purchase your own. 

^Martin

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