My virgin hub has died. It started making a very loud buzzing noise about half an hour ago and I felt it wasn’t too hot (it wasn’t), checked all the cables were secure (they were) and blew a bit of dust off it. Two minutes late it stopped buzzing but all the lights have gone off and all home WiFi has ceased. In short I think it’s died. I only got it last year and it was one of the newer ones like a tall oblong standing on its end. Will VM send me a new one out? Do I have to go through the 45 minutes on hold on the phone procedure or can I email? Also my TiVo box has gone very very slow so I think I probably need to upgrade to the v6 too. Sod’s Law right on top of Xmas with a house full of teens!
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Phone unfortunately is the quickest and correct way, it will take two or three days for a VM staff member to get to your post.
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear there was an issue with the Hub. I can see since posting, you spoke to the team and they arranged an engineer visit.
I can see the hub is back up and running now, and you're online.
If you have any further issues, pop back and let us know so we can help further.
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