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cliffd82
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RCS partial service and No Ranging Response

Also having issues with both RCS and No Ranging errors in the router logs. 

Having fairly frequent issues with timeouts where there is no connection, that look to be getting worse lately.  

27/08/2020 19:52:9criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/08/2020 09:57:38Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

Internet issues are more frequent than just the occurrences of the logs, but do correspond to them as well.

Yesterday had to switch to 4G to be able to work through the day with meetings as it was too unreliable.  

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Z92
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Re: RCS partial service and No Ranging Response

Can you post your upstream and downstream stats in the other tabs? 

Also, a BQM might be useful. https://www.thinkbroadband.com/broadband/monitoring/quality

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cliffd82
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Re: RCS partial service and No Ranging Response

Here's the up/downstream stats:

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12590000001.938256 qam16
21390000003.438256 qam1
31470000003.238256 qam2
41550000003.238256 qam3
51630000003.538256 qam4
61710000003.738256 qam5
71790000003.738256 qam6
81870000002.238256 qam7
91950000002.238256 qam8
102030000002.438256 qam9
112110000002.438256 qam10
122190000002.538256 qam11
13227000000238256 qam12
142350000002.238256 qam13
15243000000237256 qam14
162510000001.938256 qam15
172670000001.738256 qam17
182750000001.938256 qam18
192830000001.237256 qam19
20291000000137256 qam20
212990000001.237256 qam21
223070000001.437256 qam22
233150000001.437256 qam23
243230000000.737256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.660
2Locked38.660
3Locked38.650
4Locked38.660
5Locked38.670
6Locked38.660
7Locked38.670
8Locked38.600
9Locked38.650
10Locked38.660
11Locked38.650
12Locked38.660
13Locked38.660
14Locked38.630
15Locked37.660
16Locked38.950
17Locked38.630
18Locked38.660
19Locked37.650
20Locked37.650
21Locked37.650
22Locked37.650
23Locked37.300
24Locked37.670

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1462000004.525512064 qam1
2326000004.55512064 qam3
3258000004.55512064 qam4
4394000004.55512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

I've set up a BQM running now.  I've got MRTG running a simple ping out to capture some stats as well.

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Gareth_L
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Re: RCS partial service and No Ranging Response

Hello cliffd82

Thanks for your post 
Sorry to hear about the issue you are having with your connection 

So I can check a few things 

I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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