Hi,
A couple of weeks ago I upgraded to 350Mb Broadband.
Since then, I've been getting frequent connection freezes/dropouts.
The dropouts will last for about 10 seconds and then the connection comes back to life.
I've checked service status which says there are no problems affecting my area.
I have checked all the coax internal and external cable connections, which are tight. I have also tried rebooting the modem, but the problem persists.
https://www.thinkbroadband.com/broadband/monitoring/quality/share/7f383cc8ab53bfdb58fa2f21b339c66a74...
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 203000000 | -16.9 | 32 | 256 qam | 9 |
2 | 211000000 | -14.5 | 33 | 256 qam | 10 |
3 | 219000000 | -11.7 | 35 | 256 qam | 11 |
4 | 227000000 | -9.5 | 36 | 256 qam | 12 |
5 | 235000000 | -8 | 37 | 256 qam | 13 |
6 | 243000000 | -7 | 37 | 256 qam | 14 |
7 | 251000000 | -6.2 | 38 | 256 qam | 15 |
8 | 259000000 | -5.7 | 38 | 256 qam | 16 |
9 | 267000000 | -5 | 38 | 256 qam | 17 |
10 | 275000000 | -4.7 | 38 | 256 qam | 18 |
11 | 283000000 | -4 | 38 | 256 qam | 19 |
12 | 291000000 | -3.7 | 38 | 256 qam | 20 |
13 | 299000000 | -3 | 38 | 256 qam | 21 |
14 | 307000000 | -2.7 | 38 | 256 qam | 22 |
15 | 315000000 | -2.2 | 38 | 256 qam | 23 |
16 | 323000000 | -1.5 | 38 | 256 qam | 24 |
17 | 331000000 | -1.2 | 38 | 256 qam | 25 |
18 | 371000000 | 0.5 | 38 | 256 qam | 26 |
19 | 379000000 | 0.7 | 38 | 256 qam | 27 |
20 | 387000000 | 0.7 | 38 | 256 qam | 28 |
21 | 395000000 | 1 | 40 | 256 qam | 29 |
22 | 403000000 | 1 | 40 | 256 qam | 30 |
23 | 411000000 | 1.2 | 38 | 256 qam | 31 |
24 | 419000000 | 0.9 | 40 | 256 qam | 32 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.6 | 209584 | 148878 |
2 | Locked | 37.6 | 92122 | 82436 |
3 | Locked | 38.6 | 65182 | 50106 |
4 | Locked | 37.6 | 51364 | 26043 |
5 | Locked | 37.6 | 36416 | 14259 |
6 | Locked | 37.6 | 28915 | 10588 |
7 | Locked | 38.6 | 21391 | 8520 |
8 | Locked | 38.6 | 14960 | 7364 |
9 | Locked | 38.6 | 11645 | 6487 |
10 | Locked | 37.6 | 8595 | 6361 |
11 | Locked | 38.6 | 7098 | 5582 |
12 | Locked | 38.9 | 6219 | 5660 |
13 | Locked | 38.6 | 5123 | 5894 |
14 | Locked | 38.9 | 4381 | 6460 |
15 | Locked | 38.6 | 3842 | 6986 |
16 | Locked | 38.6 | 3575 | 8330 |
17 | Locked | 38.6 | 3257 | 8139 |
18 | Locked | 38.6 | 1943 | 7085 |
19 | Locked | 38.6 | 1972 | 7654 |
20 | Locked | 38.9 | 1738 | 7221 |
21 | Locked | 38.9 | 1606 | 7299 |
22 | Locked | 38.9 | 1394 | 6277 |
23 | Locked | 38.9 | 1378 | 6061 |
24 | Locked | 38.9 | 1202 | 5734 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 25800010 | 50 | 5120 | 64 qam | 4 |
2 | 46200054 | 50.5 | 5120 | 64 qam | 1 |
3 | 39399990 | 50.3 | 5120 | 64 qam | 2 |
4 | 32600000 | 50 | 5120 | 64 qam | 3 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 1 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
Please can someone help with this, Many thanks.