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robertjroy
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RCS Partial Service + Lost MDD Timeout Error

Hello there,

Over the last few days I've been experiencing very slow download speeds and have tried to the usual step to resolve including restarting and resetting the router.

I've logged in to router and I'm see RCS Partial Service + Lost MDD Timeout errors every few minutes. I've had a search on the forum and it looks like there's a suggestion this might need an engineer to fix?

I've copied some details below in hopes someone might understand what is happening here and give me some insight, as it's quite difficult to contact VM at the moment. I'm also seeing lots of Pre and Post RS Errors on Channels 2 and 3? 

Any help would be greatly appreciated.

Network Log

14/12/2020 15:07:52Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/12/2020 15:07:49Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/12/2020 15:07:39Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/12/2020 15:07:38Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/12/2020 15:07:24Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/12/2020 15:07:23Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/12/2020 15:07:21Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/12/2020 15:07:21Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/12/2020 15:07:12Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/12/2020 15:07:12Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/12/2020 15:05:7Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/12/2020 15:05:7Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/12/2020 15:04:49Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/12/2020 15:04:49Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/12/2020 15:04:4Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/12/2020 15:04:2Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/12/2020 15:03:43Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/12/2020 15:03:38Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/12/2020 15:03:2Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/12/2020 15:03:2Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

Downstream bonded channels

ChannelFrequency (Hz) Power (dBmV)SNR (dB)ModulationChannel ID
1402750000-0.238256 qam25
2218750000127256 qam11
32267500001.229256 qam12
4234750000138256 qam13
5242750000140256 qam14
62507500001.440256 qam15
72587500001.440256 qam16
82667500001.538256 qam17
92747500001.538256 qam18
102827500001.740256 qam19
112907500001.738256 qam20
122987500001.738256 qam21
133067500001.738256 qam22
143147500001.738256 qam23
153227500001.938256 qam24
164107500001.240256 qam26
174187500001.540256 qam27
184267500001.740256 qam28
194347500001.440256 qam29
204427500001.240256 qam30
214507500001.240256 qam31
224587500001.240256 qam32
234667500001.540256 qam33
244747500001.440256 qam34

 

ChannelLocked StatusRxMER (dB)Pre RS ErrorsPost RS Errors
1Locked38.9710
2Locked27.3494794515-1287530119
3Locked29.38950791301440299289
4Locked38.99500
5Locked40.38370
6Locked40.315632258
7Locked40.317452031
8Locked38.921021705
9Locked38.911815
10Locked40.31790
11Locked38.93750
12Locked38.91617
13Locked38.91066
14Locked38.9950
15Locked38.9660
16Locked40.3350
17Locked40.3690
18Locked40.9220
19Locked40.3190
20Locked40.3310
21Locked40.31300
22Locked40.3380
23Locked40.3330
24Locked40.9150
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