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nnnnnnn999
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R.E: Moving Home, Keeping Service or transfer.

I am moving Home soon but I'd like to transfer or move the Broadband service to another Person.

I am happy to cancel but if someone else in the current household places a new order, How soon before services can be provisioned as we are all WFH ?

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Christy_D
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Re: R.E: Moving Home, Keeping Service or transfer.

Hi there

It depends on how long they have lived at the address before they can make new order.

Best thing to do here is for me to send you a private message to take some private details

Thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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nnnnnnn999
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Re: R.E: Moving Home, Keeping Service or transfer.

A total waste of time and effort! 😞
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Martin_N
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Re: R.E: Moving Home, Keeping Service or transfer.

Hi nnnnnnn999,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry for any frustration you've had with moving your account. 

 

Have you been able to arrange the move?

 

^Martin

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nnnnnnn999
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Re: R.E: Moving Home, Keeping Service or transfer.

As you can't be bothered to read or understand the actual request. Here you go!

"How soon before services can be provisioned as we are all WFH ?"

Now, I have to wait for 1-2 days of downtime after being reassured this wouldn't happen multiple times. 

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Alex_RM
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Re: R.E: Moving Home, Keeping Service or transfer.

Hi nnnnnnn999,

 

I'm sorry we missed your question.

 

We don't do transfer of responsibilities anymore, the account would need to be cancelled. It's not something we're able to do via the forums, but you can speak to us on 150/ 0345 454 1111 or text us on +44753 305 1809 and we'll be able to do this.

 

We wouldn't be able to advise how soon the new services could be installed as it would depend on what quota is available at the time of your contact. 

 

The person wanting to take out new services would need to have lived in the property for at least 6 months in order to set up the new account.

 

Hope this answers all your questions.

 

Alex_Rm

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