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Our quickstart is being delivered on Tuesday and this is our Virgin Media Wall socket in our new home. Will this be compatible? Or will we need an engineer? Thanks!



Very Insightful Person
Very Insightful Person

Nope, thats a phone socket.

You can also check for a loose cable as not all properties have a socket. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. If it is a loose cable only, you will need one of these to connect the Quickstart cable.

If you can't find a cable, try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday, and explain.

Normally Quickstarts are only sent when there was a previous VM install.  However sometimes the fittings are removed by previous occupants.

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Well looking at the first image, it appears they do have a cable that would screw into the HUB?

Not sure where it leads to, though: