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nowtv1
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Quickstart won't connect

I just received my Hub 3 after delivery being delayed by 3 days.  Now it's here it won't connect to the internet.  Everything is plugged in correctly but I get a yellow light at the bottom and a green flashing arrow light forever.

I can't get through to anyone over the phone except sales to help fix it and my service checker says I've been disconnected although that would be impressive considering I haven't been connected in the first place. Any ideas?

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MikeRobbo
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Alessandro Volta
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Re: Quickstart won't connect

 It sounds like the box hasn't been activated yet.

VM have recently started pre-activating their equipment, and the box should call "home" and be activated within 30 minutes, however sometimes this fails and the advice is to sign into Service status at the top of this page and run a test against the equipment you are installing. By doing this VM will be able to reboot the box or put you in touch with the right team.

You could also try the following, call 0800 953 9500 to activate the box. You will need the box serial number, and your account number and area code.

You could also try contacting New accounts and Set Up for them to complete the setup and activation. That is 150 from a Virgin landline options 1,1,1 and 4 or 0345 4541111 from any other phone, options 1,1,2 and 4.

Best time to call is 08:00


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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