Quickstart self install pack not delivered

[barbaraav]

I've ordered the self install pack last week, it was supposed to be delivered last Monday, but i have not received a tracking number, or an account number.

I don't seem to be able to receive any assistance without an account number. What should i do? I need to have wi-fi, should i cancel the order? How do you do that?

[VM-Jon]

Hi @barbaraav 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon