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Quickstart package not arrived

Hello, my quickstart package was due to arrive today via Yodel, however it has not arrived. I need the parcel by tomorrow as it is integral that I have wifi for working from home next week. Please can this be looked into for me 

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Re: Quickstart package not arrived


@ced221 wrote:

Hello, my quickstart package was due to arrive today via Yodel, however it has not arrived. I need the parcel by tomorrow as it is integral that I have wifi for working from home next week. Please can this be looked into for me 


With it being the weekend unless you've received a Yodel text/email I can't see you getting the kit on a Sunday.

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Re: Quickstart package not arrived

I did have a text from Yodel that it would be delivered between 7pm and 9pm today - but the Yodel tracker froze on a delivery 20 stops before mine and then never arrived 😞 Absolutely useless 

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Re: Quickstart package not arrived


@ced221 wrote:

I did have a text from Yodel that it would be delivered between 7pm and 9pm today - but the Yodel tracker froze on a delivery 20 stops before mine and then never arrived 😞 Absolutely useless 


Is it still in that state now?

You could be lucky and the driver ran out of time today, and it may be delivered tomorrow.

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Re: Quickstart package not arrived

Yep it is and has been since 8PM ish. Fingers crossed that you're right!  

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Re: Quickstart package not arrived


@ced221 wrote:

Yep it is and has been since 8PM ish. Fingers crossed that you're right!  


If you have a tracking number it might be worth contacting Yodel, however be prepared to lose some hours of your life you will not get back!

There is a web chat however that gets busy VERY quickly:

https://www.yodel.co.uk/contact-yodel/ 

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Re: Quickstart package not arrived

Ah thank you for your help - will try the webchat!

Hoping that their customer service is better than their punctuality but I'm not full of hope 

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Re: Quickstart package not arrived


@ced221 wrote:

Ah thank you for your help - will try the webchat!

Hoping that their customer service is better than their punctuality but I'm not full of hope 


Whatever you do, don't Google for reviews...

I've never had issues with them to be fair.

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Re: Quickstart package not arrived

Hi there @ced221

 

Welcome to our Community and thanks so much for your first post - I was sorry to understand about the delay with your delivery. I've not been able to locate your account so I do hope that you've since had everything delivered and all is now working? 

 

Please do pop back if you still need any help and we can go from there

 

Cheers

Katie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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