Yesterday I got my quickstart kit for my broadband. There is a green wifi symbol and at the bottom there is a flashing green line. I've called virgin this morning and they said they would activate it within at least an hour. It's been almost 3 hours and still nothing. I've tried plugging in everything as firm as I can yet no luck. Around an hour ago, I called virgin and waited 20 minutes on the phone but decided to cut it off because it was charging me.