I've had my quickstart kit delivered but it appears there is no cable going from the brown box outside my house to inside the house. Please see attached photos. Seems like the cable was cut at some point and any drilled holes repaired.
It's laminate so I'm not likely to get under there as it's rented accommodation so will need an engineer either way, I'll give them a call but this have been a very frustrating process for an alleged 'quickstart' and starting to feel grateful for the cooling down period.
Sorry to hear of the problems setting up your recent Quickstart order for our services, we appreciate you taking the time to raise this via the forums and welcome to the community.
As has been mentioned before and from the images you have posted it looks like a previous tenant has removed the cabling from the property, it's likely we weren't informed this was going to happen so on our systems it would still show as Quickstart being available.
Have you been able to call the team to arrange a technician to come and re-cable the property? If not let me know and I'm happy to help.