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Message 1 of 11
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Quicksart broadband

  • Hi I'm desperately needing help.I have a quicksart package coming on Monday and had no idea what it entailed.I spent 3 hours this morning trying to get s hold of someone on virgin to no avail.I had a few hours after that trying to sign in.I found out this morning I need a socket to do this myself.It wasn't explained to me.I know previous Tennant's have had it I did find something an hour ago but no clue what it is.Plain white retangle kind of shape box.On skirting board only thing I can think of.If it is or not I e no way of knowing.Its sealed.I do not know what to do I can't get through to anyone.Anyone please help.
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Message 2 of 11
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Re: Quicksart broadband

Could you post an image of the box you have found?

Does it look like:

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Message 3 of 11
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Re: Quicksart broadband

Spoiler
 

Hi,it's rectangle with the same wire thing coming our of the left hand side

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Message 4 of 11
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Re: Quicksart broadband

I can't see an image however you may need one of these:

https://www.diy.com/departments/tristar-data-cable-coupler/571706_BQ.prd 

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Message 5 of 11
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Re: Quicksart broadband

Yeah,it's not letting me post the pic.Its rectangle (on skirting board) with same cable coming out of left hand side.

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Message 6 of 11
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Re: Quicksart broadband

Ok, as I said you may need an adapter like the one I linked to, if you have the same problem as my image illustrates.

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Message 7 of 11
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Re: Quicksart broadband

Hi Carl.How will I know if it's Def that,that I need? Could I ask virgin for an engineer? I live on my own and habe no cliet hoa to do any of this.It wasn't explained to me properly at rhe time I was signed up for it.Cheers.

 

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Message 8 of 11
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Re: Quicksart broadband

You can, however why wait for a number of days when you could sort it yourself for a few pounds?

As I said if it's exactly the same issue as my image the adapter should work for you.

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Message 9 of 11
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Re: Quicksart broadband

Yeah,I don't know if i do have a problem or if it's good to go or if it's even the right thing altogether.I appreciate your help but I'm going to need to try and get through to a person Nd arrange for someone to come out and maybe even just look coz I've no clue.Thanks again.👌

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Message 10 of 11
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Re: Quicksart broadband

Ok, a VM staff member should respond to your thread, however it can take a few days.

A picture would help if you could try again.

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