Menu
Reply
hangil96
  • 3
  • 0
  • 0
Joining in
113 Views
Message 1 of 5
Flag for a moderator

QuickStart

Hello, I already have an installation date for my WiFi but I really need it sooner to work from home. Am I able to do the quick start thing even though I have an engineer booked and how would I change it? 

0 Kudos
Reply
nodrogd
  • 16.18K
  • 1.87K
  • 3.82K
Very Insightful Person
Very Insightful Person
103 Views
Message 2 of 5
Flag for a moderator

Re: QuickStart

I assume an engineer is booked as you don't have the connections required to use Quick Start. You can only use Quick Start if the address has used cable services in the past & the incoming coaxial cable is still there & terminated correctly.

Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
hangil96
  • 3
  • 0
  • 0
Joining in
97 Views
Message 3 of 5
Flag for a moderator

Re: QuickStart

I was told that virgin had previously been used at the property

0 Kudos
Reply
nodrogd
  • 16.18K
  • 1.87K
  • 3.82K
Very Insightful Person
Very Insightful Person
92 Views
Message 4 of 5
Flag for a moderator

Re: QuickStart

Then you need to find one of these:

Virgin coax outletVirgin coax outlet

Or one of these:

New Euro outletNew Euro outlet

If you have'nt go either, you need a tech assisted install to use the service.

Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
hangil96
  • 3
  • 0
  • 0
Joining in
85 Views
Message 5 of 5
Flag for a moderator

Re: QuickStart

Ok thank you, I’ll have a look! 

0 Kudos
Reply