




I have just moved into a rented apartment. Before I came, I set up virgin media broadband. I did the virgin media check and it said that virgin was installed at this address and suggested a QuickStart box without an engineer. We have just moved in and received the QuickStart box however virgin is not installed at this property. There is no wall socket to plug into and so we haven’t been able to plug it in. There seems to be some kind of Ethernet installed but we are not sure.
I have attached pictures of the boxes that we do have, one grey and one brown, but neither seem to be installed into the house but they are to the upstairs apartment. Because of this we cannot access the broadband or install it, but I believe virgin has already activated it.
Even though virgin told us we can self-install, do we in-fact need an engineer?