Virgin Media Community

[drobert]

Hi,

I recently signed up for a broadband contract and ordered a QuickStart pack for my new flat, which will be arriving on 11/9/21. However, I won't be moving into the flat until 19/9/21. I want to change the delivery address for the QuickStart pack to my current address, rather than the new address, so that I can take the router with me and set it up when I move in. Would this be possible?

Thanks,

Rob

[drobert · Accepted solution]

Problem solved, I followed guidance from here: https://community.virginmedia.com/t5/QuickStart-set-up-and/Quickstart-delivery-address/td-p/4802804

Called 08000521734 and they were able to change the delivery address for me.

[lotharmat]

Nice! - Glad that sorted it out!

[newapollo]

Hi drobert,

Thanks for the update.

It's good to see you were able to make use of the Forum search feature and contact the pre-installs team to get the delivery address changed.

Stay safe and take care.

[Lee_R]

That's great news @drobert

Remember if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand.

Regards

Lee_R