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drobert
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QuickStart pack delivery address

Hi,

I recently signed up for a broadband contract and ordered a QuickStart pack for my new flat, which will be arriving on 11/9/21. However, I won't be moving into the flat until 19/9/21. I want to change the delivery address for the QuickStart pack to my current address, rather than the new address, so that I can take the router with me and set it up when I move in. Would this be possible?

Thanks,

Rob

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drobert
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Re: QuickStart pack delivery address

Problem solved, I followed guidance from here: https://community.virginmedia.com/t5/QuickStart-set-up-and/Quickstart-delivery-address/td-p/4802804

Called 08000521734 and they were able to change the delivery address for me.
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lotharmat
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Re: QuickStart pack delivery address

Nice! - Glad that sorted it out!



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newapollo
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Re: QuickStart pack delivery address

Hi drobert,

Thanks for the update.

It's good to see you were able to make use of the Forum search feature and contact the pre-installs team to get the delivery address changed.

Stay safe and take care.

Dave

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Lee_R
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Re: QuickStart pack delivery address

That's great news @drobert

Remember if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand.

Regards


Lee_R

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