QuickStart/Wall plug

[madmaciek21]

Hi,

I recently get my VM QuickStart kit, but it seems my wall plug is not working properly.

Wall plug also looks different - it is an "openreach" and it has different socket so I bought adapter to plug a hub, but still there is a problem.

Can I have a engineer appointment?

Thanks in advance 

[Client62]

Perhaps a try call to the pre installation / delivery team

0800 052 1734

[Tudor]

VM do not use any BT/Openreach infrastructure, they use a coax cable connected to a white internal box with an F type plug.

[madmaciek21]

So, if I book an appointment, engineer will be able to swap wall plug to a proper one? 

[Client62]

The VM engineers resolve issues related to the VM kit and service.

If possible post a couple of pictures of the items that don't fit together, it would help to see what your faced with.

[Gareth_L]

Hello madmaciek21,

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with the wall socket in your property.
I'd like to take a look into this for you.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L
 

[Gareth_L]

Hello madmaciek21,

Thanks for those details.

I did check the account and can see you have an appointment booked in for us to come out.

Are you aware of the time and date?

Gareth_L