Showing results for 
Search instead for 
Did you mean: 

QuickStart/Wall plug

Joining in


I recently get my VM QuickStart kit, but it seems my wall plug is not working properly.

Wall plug also looks different - it is an "openreach" and it has different socket so I bought adapter to plug a hub, but still there is a problem.

Can I have a engineer appointment?

Thanks in advance 




Perhaps a try call to the pre installation / delivery team

0800 052 1734

Very Insightful Person
Very Insightful Person

VM do not use any BT/Openreach infrastructure, they use a coax cable connected to a white internal box with an F type plug.

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

So, if I book an appointment, engineer will be able to swap wall plug to a proper one? 

The VM engineers resolve issues related to the VM kit and service.

If possible post a couple of pictures of the items that don't fit together, it would help to see what your faced with.

Hello madmaciek21,

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with the wall socket in your property.
I'd like to take a look into this for you.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 


Hello madmaciek21,

Thanks for those details.

I did check the account and can see you have an appointment booked in for us to come out.

Are you aware of the time and date?