I recently get my VM QuickStart kit, but it seems my wall plug is not working properly.
Wall plug also looks different - it is an "openreach" and it has different socket so I bought adapter to plug a hub, but still there is a problem.
Can I have a engineer appointment?
Thanks in advance
VM do not use any BT/Openreach infrastructure, they use a coax cable connected to a white internal box with an F type plug.
Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with the wall socket in your property.
I'd like to take a look into this for you.
If you don't mind, I will need to send you a private message to pass security.
If you can check the purple envelope top right of your screen that would be great.