QuickStart Ordered; need to change to engineer?

[Vannhelm]

Hi,

I've ordered a QuickStart self-install kit to be delivered Tuesday 1st August at a new property I'm moving into. 

Having now had time to inspect the property, it looks as though the little cable feeding out the bottom of their old Virgin Media box (inside the house) has been cut and painted over. Looks to have been a very long time ago.

On the phone while I was ordering the kit, the Customer Service Rep informed me that they'd had Virgin Media at that property very recently, and it would be an easy install.

Am I to phone them tomorrow 8am-9pm and reschedule an engineer? Or is there a more sure-fire way to see if the QuickStart kit will work before it is delivered?

Thanks in advance.

[Adduxi · Accepted solution]

Call the pre-installs team on 0800 052 1734  8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday

[Gareth_L]

Hello Vanhelm.

Thank you for joining our Community.

Can I please ask if you have been able to get in touch to change the self installation?

Or are you going to try and set it up yourself.

If the latter fails, please let us know and we can arrange a visit to get you connected.

Gareth_L