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QuickStart Hob3 instillation issue

Joining in

Unfortunately my coaxial cable isn’t working and has been damaged during QuickStart Hob3 instillation. I wanted to arrange an engineer to fix with a new cable . The kit arrived yesterday and only get a flashing green light 


Very Insightful Person
Very Insightful Person
Check it has been initialised correctly first....

Call the equipment activation number on - 0800 953 9500 (option 3) – you will need the serial number/MAC address off the barcode sticker and also your account number

If they say it has, then Call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and book a Tech install


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 1 WiFi, 1 on PA) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On 250Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Forum Team
Forum Team

Hi Ajdeb, 

Thank you for your post and welcome to the forums 🙂 

I am so sorry to hear you are having issues with your hub, have you been able to reach our team with the advice given above?

Please let us know.