Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

QuickStart Hob3 instillation issue

Ajdeb
Joining in

on ‎11-09-2022 15:05

Unfortunately my coaxial cable isn’t working and has been damaged during QuickStart Hob3 instillation. I wanted to arrange an engineer to fix with a new cable . The kit arrived yesterday and only get a flashing green light 

0 Kudos
2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

on ‎11-09-2022 16:40

Check it has been initialised correctly first....

Call the equipment activation number on - 0800 953 9500 (option 3) – you will need the serial number/MAC address off the barcode sticker and also your account number

If they say it has, then Call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and book a Tech install

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 1 WiFi, 1 on PA) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On 250Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos

Zoie_P
Forum Team
Forum Team

on ‎13-09-2022 17:26

Hi Ajdeb, 

Thank you for your post and welcome to the forums 🙂 

I am so sorry to hear you are having issues with your hub, have you been able to reach our team with the advice given above?

Please let us know.

Zoie

0 Kudos
Top