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Quick start wall socket

Please help!!

I have received the quick start kit but have no virgin wall socket only a plusnet phone socket.

I have tried numerous times to get in touch by phone and email but no answer or just a bot. 

If I cannot book an engineer I will have to cancel before the 14 day period is up.

Is there any way to get help??

Thankyou

 

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Re: Quick start wall socket

You will only have received a quick start kit if the last people who lived at your property had Virgin Media before.

Do you know if there is a brown box outside your home?


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Re: Quick start wall socket

No there was a brown box and inside wall socket years ago but plusnet removed it.

There is a brown box on my neighbours side.

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Re: Quick start wall socket

Hi you will need to get in touch with customer services to arrange a visit to get the equipment installed as you do not have a virgin media socket inside the property.


Here to help! I'm a technician helping out whilst working from home. Find out more


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